Refund policy — LearnSmart4Life

Last updated: 7 October 2026

The free material on LearnSmart4Life costs nothing, so there is nothing to refund. What the site lists is sold as digital products on the owning sites: courses on FlourishIQ, decks on FlourishTalk and personal editions on InspireWell4Life. Because they are delivered electronically, and decks and editions are made with your name on them, purchases are generally final. We still want every customer to be treated fairly, so here is exactly how refunds are handled. Card payments are processed by FlourishTalk, the name on your statement.

In short

If something has genuinely gone wrong (you were charged twice, charged in error, or you truly cannot get what you paid for), contact us and we will put it right. We cannot refund a personalised product once it has been made, or a course already worked through.

1. Courses

Courses are sold and delivered on FlourishIQ and follow the FlourishIQ refund policy:

If you were charged in error or bought the same course twice, we refund the duplicate or wrong charge.
If a fault on our side stops you getting into a course and we cannot fix it, we refund that purchase.
Once a course has been substantially used or completed, it is no longer eligible for a refund.

2. Personalised decks and editions

FlourishTalk decks and InspireWell4Life editions are made to order with your name on them, so, like any personalised product, they cannot be returned once generated and delivered.
If you were charged in error or bought the same item twice, or a fault on our side stops you downloading what you paid for and we cannot fix it, email us and we will refund it.

See also the FlourishTalk and InspireWell4Life refund policies.

3. Membership

InspireWell4Life membership is billed up front for each period. Cancel at any time: billing stops and you keep access to the period you have paid for. We do not refund time already paid, but you will never be billed again after you cancel.

4. Institution editions and group orders

Course seats that have not yet been taken up, and copies not yet generated, can be corrected or the unused part refunded.
Seats already taken up, and decks or editions already generated, are treated like the individual purchases above.

4a. Everyday Knowhow passes

If you were charged in error or bought the same pass twice, we refund the duplicate or wrong charge.
A code that has not yet been used can be refunded: email us within 14 days of the charge.
Once a code has been used, the pass is open and is treated like a course in use.

5. Card payments

Approved refunds on card payments are made through PayFast to the card that paid.

6. How to ask for a refund

Email support@flourishtalk.co.za with your name, the email you bought with, and a short note about what happened. Please write within 14 days of the charge so we can help quickly. Approved refunds are returned to your original payment method.

Refund policy.